06-15-2016 05:47 AM - last edited on 06-15-2016 08:13 AM by RogersMoin
Hi there,
I recently did a hardware upgrade and switched from a Galaxy S4 to a S7. Shortly after getting it I noticed that i was having data connection issues. Throughout the day, my phone would go from LTE, then to 4G, then to no data connection, even when I have full bars of reception. The only way I've found to get data back was to restart the phone, then I would be back to LTE again. This would happen couple times a day, and I'm sick of restarting my phone. Rogers has sent me a replacement phone and I've also switched sim cards, but I still continue to have the same problem. I've also tried wiping the phone (factory reset) and using the phone with no personal files or apps loaded. The only information that was loaded into the phone was my contacts, which was loaded in when I signed into my Google account. This happens randomly, and in various locations. Rogers techincal support and advanced technical support haven't been able to resolve the issue yet.
Is there anyone else with the same issue? Any possible solutions would be greatly appreciated.
Thanks
***Edited Labels***
Solved! Solved! Go to Solution.
03-09-2017 08:23 AM
03-09-2017 02:07 PM
I hope they do fix this issue.
I had this issue as well until I tried to connect to the Rogers EXT network as others have suggested. I've been on this network for the past 3 weeks now and I have not lost a signal. They only time my connection became wonky was when I was in an area with what could be a dark spot for Bellus. I moved a few hundred metres and the connection went back to normal.
I hope Rogers does fix this issue soon as I'd like to connect to the main network with the EXT as a backup.
03-11-2017 08:50 PM
03-28-2017 07:23 PM
In case anyone was uncertain, I was having this issue every other day too. Since the Nougat 7.0 update, the issue has not recurred in over 9 days and I am getting more consistent speeds on LTE+ . It took awhile, but the issue does appear to be resolved.
03-28-2017 07:31 PM
03-29-2017 12:10 PM
03-29-2017 07:54 PM
@jamescu11ong wrote:
Yes. I have switched the network operator back to Rogers since the Android 7 update and I never have a signal drop anymore. Guess the update has fixed it. It also auto switch me between Lte & Lte+ as well so I hope this is normal.
switching between LTE and LTE+ is normal, it's the phone switching to LTE Advanced.
03-29-2017 09:16 PM
03-30-2017 10:59 AM
04-13-2017 03:18 AM - edited 04-13-2017 03:20 AM
04-13-2017 10:25 AM - last edited on 04-13-2017 10:35 AM by RogersCorey
At least they closed the case for you. They can't close my case. I get a phone call every month to say that they are "sorry there has been a delay in fixing the issue". I've called twice and both times they say "yup we've closed the ticket for you". A couple weeks later and I get the phone call again. I will never sign with Rogers again... The customer service side of things is just not on par with Bell or Telus, and I consider that the most important factor when signing with a telecommunications company.
04-13-2017 12:06 PM