Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[Yampz]

For all those with a business account that had to order from Rogers direct like me, this site now won’t load and keeps crashing. I hope that means they are updating something and this is good news. Patiently waiting for my status to change from open like the rest of you.

[impmarion]

@Yampz Experiencing the same issue! Really hoping this means that the statuses are gonna change.

[SlyM]

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@Meowmix wrote:
Hello @SlyM

It will reduce is immediately on the new device price. That's how they normally do it now since you pay the price upfront.

So let's say the XS is $450 and ur trade in value is $200. All you pay upfront is $250 +taxes.

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That's good news at least. LOL

Sorry to keep asking questions but do you know if the store calls you to say your phone is ready for pickup, are they ever agreeable to extending the time you have to come pickup the phone by a couple of days (I might not be able to pickup in the 3-day window).

[Yampz]

@impmarion - haha - the things we patiently monitor for our new phones! We are all crazy! Fun times :)....

[Meowmix]

Hello @brararsh

Well I'm always on my phone even at work 🤣. In all reality even when I am at work I have time to check a few messages and reply back as fast as I can. Even when I am out.

During the pre orders I take more time of my own days to come here and help answer all questions as much as i can. Been doing that for years. I'll continue to do this ae much as i can until either one day I can or Rogers doesn't want me too lol

[Meowmix]

Hello @SlyM

The store will call you on their free time to tell you the phone has arrived and scanned in. Sometimes some stores have forgotten due to either some reps not doing it or really busy.

They give you 3 days to pick up the device. If you need to make alternate arrangements, you need to speak to the store manager for that. Unfortunately most stores will say they can't and sell it to the first walk in that requests one.

Speak to the store manager and see what they can do for you. Also if they agree, tell them to write a piece of paper the date u will pick up with ur name and number and stick it on the phone. That way no rep can give it away.

[Yampz]

I can confirm that Roger Direct site is back up and running. I am still fourth out of 164 in the queue. Status is still open. Well, that was exciting while it lasted. 😂....

[SlyM]

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@Meowmix wrote:
Hello @SlyM

The store will call you on their free time to tell you the phone has arrived and scanned in. Sometimes some stores have forgotten due to either some reps not doing it or really busy.

They give you 3 days to pick up the device. If you need to make alternate arrangements, you need to speak to the store manager for that. Unfortunately most stores will say they can't and sell it to the first walk in that requests one.

Speak to the store manager and see what they can do for you. Also if they agree, tell them to write a piece of paper the date u will pick up with ur name and number and stick it on the phone. That way no rep can give it away.

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Thanks (again) for the response. Good info to know.

[Meowmix]

Hello @SlyM

You are welcome!

[nagagity1]

yah, same colour, same capacity, same store to be picked up at.  I just checked on the status and now it's "in progress".....does that mean something good???

[jr88]

has anyones status changed from "in progress" to "shipped"?  I was originally 29th in line for xs max 256gb Friday morning and hoping to get on launch day... anyone have any insight? 

[bsnider001]

Yup, mine was "shipped" as of last night, with an email and texts to go with it. (iPhone Xs 64 GB silver here)

[Meowmix]

Hello @nagagity1

Yes. That means they have your device and are preparing it to be shipped out.

[nagagity1]

Thanks for your quick replies my friend.  My last question would be, how likely will i get the phone on friday??

[Meowmix]

Hello @nagagity1

Depends if they will be shipping it tonight or tomorrow. You still have a chance to get it on Friday. Let's see if it's shipped out by tomorrow night

[Alexdurmann1]

Just got my email saying it's been shipped.

I ordered an XS max 256gb space grey at 6am on the 14th.

My rank originally was 41

Hold tight!! They're coming 🙂

Now if i can keep myself from checking to see if rogers has fixed the cellular set up issue with my AW3 yet...

[Meowmix]

Hello @Alexdurmann1

Nice nice!!

Haha yeah that's another story haha

[Yampz]

Still nothing on the small business side 🤷‍♂️.... “open” 4/170ish.... COMMON ROGERS MAKE US PROUD!!!!

[nagagity1]

haha...my rank was 42......let's keep our fingers crossed

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@Alexdurmann1 wrote:

Just got my email saying it's been shipped.

I ordered an XS max 256gb space grey at 6am on the 14th.

My rank originally was 41

Hold tight!! They're coming 🙂

Now if i can keep myself from checking to see if rogers has fixed the cellular set up issue with my AW3 yet...

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[Ducker]

My Xs Max is shipping to home. I can’t be here all day, what will happen if I miss the delivery? Can I ask that it be dropped at a loca UPS store or delivery point if I’m not home?
Also...my order was placed just after midnight on a Saturday. Should I expect a shipping notice for Friday?

[Meowmix]

Hello @Ducker

Unfortunately the device needs to be signed off before delivery. You could ask UPS to deliver it to a UPS Access point. You should be able to change it when the tracking info is live.

It should ship out tomorrow night or Friday morning for u.