Apple iPhone Xs / Xr & Xs Max Questions / Reservation numbers!

[Meowmix]

Hey Everyone!

Welcome back to my annual iPhone Reservation thread!  Once again its the time of the year that Apple will be announcing their new iPhone line up in a few hrs!. Once Rogers has announce when they will add the Apple iPhoneXs / Xr and Xs Max to the reservation list & the day comes follow the steps below to reserve the new device! The devices will include 3 devices, new color options and bigger displays! 

How to reserve if you’re an existing customer:

1. Log in to My Account on Rogers.com

2. Under Account choose Wireless.

3. Go to Manage My Device at the bottom of the page.

4. Click Upgrade My Device.

5. Choose The new iPhone ( which ever model you want) as a “ Pre order”

6. Pick either Ship To Home or Ship To store (Device Reservation)

7. Choose a phone from the Phone Model drop-down.

1. Only phones that can be reserved will appear.

7. Review the account information next to your selection.

2. The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.

3. If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.

8. Select a store to pick up your phone.

9. Review the reservation details and click I AGREE to accept the Terms and Conditions.

10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

How to reserve if you’re a new customer

8. Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer

9. Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)

10. Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.

11. Fill out the form under Personal Details and click Continue.

12. Fill out the Payment Details for the refundable $40 reservation fee and click Continue.

13. Select a store for device pick-up and click Continue.

14. Review the reservation details and click I AGREE to accept the Terms and Conditions.

15. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.

Online Statuses

Open - Phone has been reserved

In Progress - Phone is in inventory and the order is being processed

Shipped - Phone is on its way to the chosen store

Cancelled - Reservation has been cancelled

Keeping you up posted along the way

4. You’ll receive the following confirmations:

5. An email after completing the reservation

6. Weekly status emails confirming you number in line on the waiting list

7. An email when the device has been shipped to the store. (Includes a delivery tracking number)

8. Phone call from a store representative when the device is ready for pick-up

Good things to know

9. Phone can only be reserved, not purchased ( The purchase of the device will be done in store)

10. You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed

11. Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)

12. If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.

13. Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.

14. If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.

Reservation Fee

“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:

15. Your phone ships from our warehouse or

16. You cancel your reservation online.

Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!

Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 2 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 

[playisfun60]

Mine is in Progress now, but I have not received and communication from rogers about the reservation, no emails or texts when I made it or when the progress changed?

[bsnider001]

I preordered an iPhone Xs from Rogers on Saturday this past weekend (September 15th). My position was originally 23 for the iPhone Xs 64 GB in silver. As of last night it’s been shipped to my store of choice.

I’m currently using an unlocked iPhone 7+ on Rogers on no-term but I plan to sign the 2 year contract and get an ultra plan. This brings me to some questions:

1. If I change my primary line to a 2 year term contract, does that affect any other lines in my plan?
2. I have an iPhone SE I plan to trade in at the time of pickup. It’s an unlocked 128 GB rose gold. Will the Rogers store take that?

This is my first Rogers based upgrade and my first iPhone launch preorder.

[Meowmix]

Hello @Snatcher

The cost of the new device has to be laid upfront when doing the upgrade

[Meowmix]

Hello @bsnider001

1. It shouldn't do anything to the other lines since it's only upgrading on one of the lines.
2. Yes they will. They will give u the amount the system tells them to for the trade in offer.

[bsnider001]

Wow thanks for the quick response! I appreciate that.

I’m very excited for the new upgrade. I’m hoping to be happy on Friday.

I’ve also ordered a red iPhone Xs case from Apple. Says that’s for Monday but I’m hoping that also is available Friday.

[Meowmix]

Hello @bsnider001

Hopefully it comes Friday instead! I know sometimes Apple shows a later date but ships out earlier

[bsnider001]

One last question:

1. Will Rogers stores be opening early on launch day? The Rogers store I’m picking up from is on my way to my work (it’s in a big mall here) but if they open at 9 am I won’t be able to go until after work. Will that be an issue?

[Meowmix]

Hello @bsnider001

Its up to the store managers discretion to open up early or not.

They are allowed to keep your reservation for up to 3 days. Any longer then that you need to communicate to the store manager for alternate arrangements.

[saupaui]

I got a call earlier from my local Rogers store where I had indicated as my pick up location. Told me my phone is in and I can come by anytime Ftiday after opening at 10 am. I also told him I reserved a Xs 256 in silver. He checked and said it wasn't in. I told him the online status changed last night to "in progress" and I was at #5. He said it should be in by Friday. He then called me back to let me know that he will have some models for sale on Friday if I wish to change colours. And I confirmed with him that I must pay the unsubsidized portion of the phone upon pickup of the phones.
Maybe I should call him back to see if I can get the phone today? Lol

[Meowmix]

Hello @saupaui

You won't get the phone today lol.. The system isn't up yet for the new iPhone IMEI number to be activated. Fridays morning at 8am is when the systems go live ( for stores that open early). So unfortunately u have to wait lol

[bsnider001]

Try it and see what they say lol. But I doubt you’ll be allowed to.

[saupaui]

@Meowmix. Yeah I know there is no chance I can get it today. I was just kidding about it.

[saupaui]

@bsnider001. Yeah, I should have asked but didn't. Probably because I know the answer would be a flat out "NO!" Lol
But you never know until you ask. Lol

[SlyM]

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@Meowmix wrote:
Hello @bsnider001

1. It shouldn't do anything to the other lines since it's only upgrading on one of the lines.
2. Yes they will. They will give u the amount the system tells them to for the trade in offer.

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Re #2 - do you know if they apply the trade-in offer immediately on the account, so it reduces the amount owing on the new phone? I'm thinking of trading in my iphone 7+ 256gb, so this might help with the current owing and keep me from having to cancel the order (although too late to cancel right now as it's in progress).

BTW, thanks Meowmix for all your responses. Much appreciated.

[bsnider001]

I’d like to know as well, lol.

[Meowmix]

Hello @SlyM

It will reduce is immediately on the new device price. That's how they normally do it now since you pay the price upfront.

So let's say the XS is $450 and ur trade in value is $200. All you pay upfront is $250 +taxes.

[bsnider001]

Is that trade in value before taxes or after taxes?

Is it:
($430 - $200) * 1.13 (I’m in Ontario with 13% HST)

OR

($430 * 1.13) - $200

They’d be different amounts. Lol.

[Meowmix]

Hello @bsnider001

Its $430 - $200) * 1.13 (I’m in Ontario with 13% HST). So it comes $230 + 1.13 taxes.

[bsnider001]

Awesome thank you for the quick response!

Still awaiting my phone call from the Rogers store. I hope I get a call before Friday morning, lol.

[Meowmix]

Hello @bsnider001

You are welcome!. Haha yeah I bet! Mine with Telus is shipping out tomorrow for delivery to my house on Friday!.

Friday morning I'm heading to their store to get the watch!

[brararsh]

@Meowmix just out of curiosity, as we had a chat during HTC M8 reservation too, you are always very active on Rogers, you are not Rogers employee and you are with Telus. I don't understand how are you always available here, which is really helpful for consumers like us for sure but just curious. 😉