Signed up, paid for the phone and it was not delivered

[Ruslanhe]

I signed up for the phone, paid for it, and why wasn't it delivered to me

***Added Labels***

[RogersJo]

Good Morning @Ruslanhe 😊

A warm welcome to the Community and Congrats on your first post with us! We're sorry to hear that you have yet to receive your device. This is most definitely not the type of experience we want you to be having. I just have a few questions for you if you don't mind:

Has the issue been resolved since you last posted?

When did you place your phone order?

What platform did you use to complete your activation?

Did you receive a tracking number for your device?

Do we have the correct address on file for your order? 

Looking forward to hearing from you,

RogersJo 
 

[Ruslanhe]

I ordered it and I did not receive a tracking code

[RogersCorey]

Understood. Thank you for confirming @Ruslanhe.

If you still have yet to receive the tracking info and you do not see if in your junk/spam folder in your email, please PM us so that we can look into this for you.

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey