Signed up, paid for the phone and it was not delivered

[Ruslanhe]

I signed up for the phone, paid for it, and why wasn't it delivered to me

***Added Labels***

[RogersJo]

Good Morning @Ruslanhe 😊

A warm welcome to the Community and Congrats on your first post with us! We're sorry to hear that you have yet to receive your device. This is most definitely not the type of experience we want you to be having. I just have a few questions for you if you don't mind:

Has the issue been resolved since you last posted?

When did you place your phone order?

What platform did you use to complete your activation?

Did you receive a tracking number for your device?

Do we have the correct address on file for your order? 

Looking forward to hearing from you,

RogersJo 
 

[Ruslanhe]

I ordered it and I did not receive a tracking code

[RogersCorey]

Understood. Thank you for confirming @Ruslanhe.

If you still have yet to receive the tracking info and you do not see if in your junk/spam folder in your email, please PM us so that we can look into this for you.

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[jayvyas2291999]

I ordered the phones back in November 2 iPhone and 2 new sim too with that but it never arrived and then I got a call from Rogers then you need replacement or refund so I said refund and then they provided credits too & my account got cancelled.

BUT now credits got reversed too and they are saying you got the devices whereas I didn't get the device & sim both.

So they sent mail that pay bill within 7 days otherwise will report to credit bureau.

So now what should I do? How can I fight with this? 

[RogersJermaine]

Hi @jayvyas2291999,

Thank you for joining the conversation and we appreciate your post here on the Rogers Community Forums. That can certainly be frustrating having to pay for a device that you did not receive. Have you spoken to a support representative to have this further investigated for you? Please feel free to check out our support page here for the different contact methods.

Thank you,

RogersJermaine 

[jayvyas2291999]

I have spoken too support many times they told me even credits will apply it's showing as pending but now they are saying it got reversed. HOW?

When I didn't get the service which I requested which was the phone &sim in this case, I should be not liable to pay.