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Setting up Cellular on Apple Watch Ultra 2

mg2310
I'm here a lot

Hi I am getting error WS508 while I am trying to set cellular on my new watch. Rogers store has set up the SIM and added to my plan but when go to set up cellular on Watch app and I log in and fill up the 911 address and validate it (even selecting the prompted Canada post address) in the next screen I get “Sorry something went wrong” giving an error message: Your smartwatch plan has been activated and added to your account, but we were unable to link the plan to your smartwatch. Please try again later . Error WS508 Please help!

 

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37 REPLIES 37

Re: Setting up Cellular on Apple Watch Ultra 2

esacha
I've been around

I am having the same issue as we speak, I am chatting with their support, and they escalated it which should take 24-72 hours... Still waiting on getting this working.

Re: Setting up Cellular on Apple Watch Ultra 2

Bimmersport
I've been here awhile
I have the same issue on my ultra watch, currently pending escalated case upto 72 hours

Re: Setting up Cellular on Apple Watch Ultra 2

Phil47
I've been here awhile
Same here. According to Rogers tech support this is a system issue and many are waiting to activate their Apple Watches. They’re expecting a solution this weekend.

Re: Setting up Cellular on Apple Watch Ultra 2

mg2310
I'm here a lot
Appreciate the comments and updates from everyone. Please keep us all posted on this thread with you get a solution from Rogers tech

Re: Setting up Cellular on Apple Watch Ultra 2

Knf
I'm here a lot
Following this too. Fingers crossed for a response

Re: Setting up Cellular on Apple Watch Ultra 2

bcarter1
I've been here awhile
Also getting this error

Re: Setting up Cellular on Apple Watch Ultra 2

karanjotbadesha
I've been here awhile

Any update? I got series 9 today and have same problem.

Re: Setting up Cellular on Apple Watch Ultra 2

No update yet. Ticket is opened and waiting for a resolution.

Re: Setting up Cellular on Apple Watch Ultra 2

Henrystella
I'm here a lot
have same problem.

Re: Setting up Cellular on Apple Watch Ultra 2

abisback1
I've been here awhile
Any updates or resolution status. This issue is 6 days ‘ being worked on’.

Re: Setting up Cellular on Apple Watch Ultra 2

unfortunately nothing yet 😞

Re: Setting up Cellular on Apple Watch Ultra 2

No updates on my end

Re: Setting up Cellular on Apple Watch Ultra 2

TONY_UA9
I'm here a lot
Having the same issue, was told same thing about ticket opened will take 24-72 to fix. Called someone and they said they would escalate my already escalated ticket and someone would call me within an hour and of course no call. One rep told me it’s some issue with the address and the e911 profile or something like that. Just waiting in limbo over here…

Re: Setting up Cellular on Apple Watch Ultra 2

Same here no update yet. The ticket is open and no updates yet or communication from Rogers tech team. It’s been already couple of days. Hope there is a fix soon.

Re: Setting up Cellular on Apple Watch Ultra 2

bcarter1
I've been here awhile
I was also told it had something to do with the 911 profile address. Haven’t heard anything back from my escalated ticket but tried a few variations of my address with no luck.

Re: Setting up Cellular on Apple Watch Ultra 2

the problem has changed from WS508 to WS300.

Re: Setting up Cellular on Apple Watch Ultra 2

Yea I tried that too as I did some research and some people that this happened too in the past said they were told to do that by customer service but no luck for me

Re: Setting up Cellular on Apple Watch Ultra 2

This is what someone posted about the WS300 error maybe you could try what they did


I purchased an apple watch ultra and trying to activate the cellular plan, but getting WS300.
Has anyone figured out a solution?
my issue is a gave a unit letter that needs to be added after the street number in the street number box. When I enabled Wifi calling on my iphone it would not accept the address unless I used the unit number after the street number, but on the watch the street number box does not allow entry of letter, because when I tried the continue button is greyed out. Wondering why Rogers have two set of rules for address entry of the E911, one for WiFi calling and another for the apple watch. I am not sure if that is what causing the error to show up but it is the only one that I could come up with based on my experience with enabling Wifi calling on the iPhone.

Re: Setting up Cellular on Apple Watch Ultra 2

Thanks alot. the problem changed to WS508.

Re: Setting up Cellular on Apple Watch Ultra 2

Phil47
I've been here awhile
Tech support continues to confirm the errors with both wifi calling and Apple Watch cell plan registration are related to problems with the 911 registration. Solution expected “next week”.
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