05-24-2020 08:33 PM - last edited on 05-24-2020 10:31 PM by RogersMaude
My rogers apple phone has been displaying all local Saskatchewan and Halifax calls as United States calls.I called a week ago and they said they are working on it. I just hope they dont mess up my phone bills.Has anyone else experienced a similar problem?
05-25-2020 12:00 AM
Good day @bianka34,
Welcome to the Rogers Community and I hope you're staying safe! I know it's really important to stay connected with your loved ones, especially these days. Seeing Canadian phone calls displayed as being to/from the United States can certainly seem puzzling.
To help you, we'll need a bit more information. Are you referring to calls to/from 1-800 numbers?
Are you referring to incoming calls? If you're physically in your local calling area when receiving phone calls, you don't have to be concerned as they will never count as long distance.
05-25-2020 11:38 AM
05-26-2020 10:58 AM
My name is Corey and I'll be helping you out with your location display issue today.
If this is already being worked on as you mentioned earlier, I can look into it for you and see what updates are available and share them with you.
Please PM us @CommunityHelps so that I may further assist. If you're not familiar with our PMing process, you can find instructions here.
05-26-2020 11:27 AM
05-26-2020 09:16 PM
05-26-2020 10:13 PM - edited 05-26-2020 10:15 PM
10-08-2021 05:15 PM - last edited on 10-09-2021 04:18 PM by RogersJermaine
Lately, when I place or accept local Toronto calls on my phone, they are identified as going to or coming from Steel City, New Jersey. What does this mean? Does it indicate a problem? Apple advised that this problem has to be addressed by cel service provider.
10-09-2021 05:17 PM
Welcome to the community and thank you your post!
That can be quite puzzling to see your local calls both incoming and outgoing being displayed as coming from the Unites States. Rest assure we would like to help you further with this.
Just some quick questions if I may ask. You mentioned this is happening with local Toronto calls.
• Are you noticing this happen with any calls outside your local area?
• Did this issue just recently start?
• Since you noticed the issue were there any recent changes to your phone?
• Can you also try restarting your phone and see if you still have the same issue afterwards?
Looking forwards to your reply!
10-10-2021 08:20 AM
08-16-2022 02:40 PM
08-16-2022 02:46 PM
08-17-2022 02:45 PM
Good afternoon @Elrond22,
Thanks for posting. I can understand that seeing some calls originating from the wrong location can be confusion.
Can you have a look at @RogersJermaine's post above to see the additional information we're looking for?
I do have a few questions, to make sure I fully understand the situation you're describing:
Looking forward to your reply!