I had purchased Samsung watch directly from Samsung and tried to activate it with Rogers on Samsung Watch BYOD plan and both time i got it activated but i was not able to use number share , each time watch got its own number and i was able to make and receive calls from watch number , spoke to 4 different tech support guys in 2 weeks and end of the day all of them said that in their system its mentioned it has to be Rogers Samsung watch means must purchase from Rogers on Financing program so I went to Rogers Store and got it financed Samsung watch with promotion Samsung watch plan is free for 24 months and Now its working as number share.
I am beyond frustrated, I came back to rogers on the promise that they would be able to connect my GW5 to my plan... I had everything set up and working and then got the below email canceling my plan... I have just added the second line again which clearly states it is a BOYD samsung watch.... I don't understand why rogers isn't updated to the fact that they do indeed support this watch now. The guys at my local store have been fantastic it's the technical support on the back end that doesn't seem to get it.
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Due to a technical issue, we were unable to complete the activation of your smartwatch. To make full use of your watch on our network, you’ll need to re-add it to your monthly account. Only Apple Watches can be set up on the Rogers network. Visit rogers.com/apple-watch-activation to re-activate it. We’re sorry for this extra step. You’ll get an email confirming that we’ve cancelled your smartwatch plan and reversed your monthly service fees to date. If you’re still experiencing issues with your Apple Watch, please give us a call at 1-888-ROGERS1.
Back Office Operations
Rogers Communications Inc.
I am about to contact various news agencies to tell them that Rogers is advertising that they sell Samsung Galaxy 5 watches that will connect to the LTE network. I have spent close to 40 hours at store, on phone, online support and even Twitter and not one person can resolve the problem. I was told that because my phone was a non-Rogers phone, therefore tech was not obliged to provide any support. So I bought a Rogers phone and still not solution.
Well seems rogers does have esim option for the new Samsung Watch 5 now, so why can't we activate our older samsung watches?? @admin can you look into this please and let the millions of NON APPLE users get some relief. I have been waiting forever and now you are limiting to watches purchased only thru Rogers??
Welcome to the Rogers Community Forums!
It is recommended to get the watch setup at the retail store where it is purchased to ensure everything is working properly. I would advise revisiting the store to see if they can help get the watch setup for you.
Please let the community know how things go for you and what the solution was.