02-09-2020 04:59 PM - last edited on 02-12-2020 01:00 PM by RogersMaude
It's been awhile since I last pre-ordered a device (I last pre-ordered my current S8+ in 2017) and my memory is hazy.
Can anyone here tell me when the S20 will available for pre-order? I know Telus is opening their pre-orders on the 11th but I have yet to hear anything about Rogers.
03-12-2020 08:58 PM
03-12-2020 09:36 PM
I received my new contract agreement and bill, but no tracking number yet.
03-12-2020 09:44 PM
03-12-2020 10:11 PM
I got my contract around lunchtime and my tracking number just before dinner, looks like it's in Hamilton right now.
I'm incredibly unimpressed with the complete lack of issue management. Rogers, who is on your communications team? This wasn't poor customer service, this was poor communication. Even the CSRs didn't know what to say, proving you had no key messages developed or any templated responses provided. You just kind of hoped no one would notice that their $2000 phone was over a week late.
Great idea, but you failed. We all noticed. Whoever on your communications team does your issue management should be taken to task over this. Get a template, learn how to communicate with your customers, and make this right. It's not hard.
Even the iPhone XR Red had a message on customer service about shipping delays, but not the S20U which is a more expensive device in the middle of a massive international launch. You messed up. Own it.
03-12-2020 10:52 PM
03-12-2020 11:01 PM - edited 03-12-2020 11:03 PM
03-12-2020 11:04 PM
03-12-2020 11:09 PM
03-12-2020 11:20 PM
Just received my shipping information and it states the headphones are included.
Well I'll be damned.
03-13-2020 01:15 PM
03-13-2020 01:36 PM
Got an email today that i'm 146 in line..... .
03-13-2020 01:40 PM - edited 03-13-2020 01:42 PM
03-13-2020 02:28 PM
03-13-2020 02:31 PM
Woohoo got an email update today! I have moved up 5 spots since last week!🙄😑🙄😑 At this rate I will get a phone in.... 31 weeks.... lol.
03-13-2020 02:54 PM
Update-Update - The eagle has landed. I repeat, the eagle has landed... Buds+ and all!
03-13-2020 03:46 PM
03-14-2020 01:27 AM
03-14-2020 02:03 PM
03-14-2020 05:46 PM
I am like number 340 odd on the device reservation page. I knew I wouldn't get it right on time, but the fact that they are selling them already at some retail locations and they have had zero meaningful updates other than hey you are XXX in the queue. No eta, no hey were are struggling to get units and expect a shipment after this day. All this is a little disappointing, to say the least.
03-15-2020 05:00 AM - last edited on 03-15-2020 08:20 AM by RogersTony
S20 Ultra reservation. So I have been patiently waiting for my S20 Ultra to come in and it's definitely getting frustrating.. I am going to give this another week and if nothing comes I may get a different phone with a different service provider. Anyone know when BC is getting more?
03-15-2020 05:43 AM - edited 03-15-2020 05:53 AM