This is a complete SCAM. If rogers doesn't step up and fulfill their promises everyone should fill a complaint to CCTS. The only reason I "pre-ordered" this phone is to get the free "gifts", like many others. It has been more than 3 weeks and no phone, no update, not a single word from Rogers. We have to chase them for info, while Samsung told me yesterday that they have the phones and they ship it in 1-2 business days. It blows my mind how the "pre orders" aren't even filled yet but the promotion is still online with a "Offer available until Feb 12, 2021" date.
agree 100%. Rogers called me for like 2 weeks straight desperate for me to upgrade. Finally decided to pick up the S21 Ultra (have an S10 now so didn't need to upgrade). They knew my contract was up and would be out the $30 or so that my device cost per month being subsidized into my wireless plan. They tell me if I upgrade I get the earbuds and a smart tag. They don't tell you, oh by the way we don't have any in stock so you might not actually get those by the time the phone is in stock. I ordered over 2 weeks ago now and my order hasn't moved from "being processed".
I get that there's not a guarantee with these things, but it just doesn't look very good when they are waving these free items around but have zero intention of actually giving them to you.
I call nonsense on the whole "there's not a guarantee with these things". We should not be fooled by them and just accept it. It's like someone else already said, let's go and promise them a car or 1 million or the moon if you preorder then just say "oh sorry too late". It's bad/dishonest/shady marketing & business practice, and should not be tolerated. If it was a limited supply, lets say 1000 units with the gifts they should take those 1000 preorders/orders have a countdown, and right at that second when the 1000th unit is ordered STOP the offer and tell people it's over. It should tell you right there and then when you're about to order "WARNING: the gifts are sold out do you still want to continue with your order?". But no why do that if they can continue to fool people? To this day, like I said previously the deal is still LIVE on their website. Technically you can order TODAY and "Get it before it’s gone!".
I pre-ordered from Rogers website the S21Ultra 512GB on January 15th for the promotion, I was in line 60 in the device reservation page in my Rogers account. around February 1st I moved up in line about 5, but last Saturday I moved up in line just 1, I haven't moved up in line since that so about 1 week Rogers has not had any S21Ultra 512GB. I heard they configure it through batches but I know it's 1 by 1 by seeing my position in line go up by 1 last Saturday. So I'm now still waiting in line as number 37 since January 15th with no line movement for a week. Samsung site has the S21Ultra 512GB available with a few days to ship it, Why can't Rogers just get it from there? I know as a pre-order agent that deals with those documentations they do fill out those documents per pre-order rather than an automated system that rolls out the configured stock, that's what I learned in school but I'm not certain of this case with Rogers. I don't think I'm getting my phone from Rogers that I pre-ordered on January 15th before February 28th promotion end date to redeem with that phone with the E-voucher for it. I'm not cancelling I just want what I ordered and hope to get the Galaxy Buds Pro and Galaxy Tag anyways in my case.
Wow that is crazy. Last week when I called the stores had the 512 and 128 but not the 256. So you've been waiting all this time where someone can just walk in and get their phone in store...
I'm in the same situation. Started out at 76 then went to 75, then 52 and I'm still sitting at 51. I'll probably get the COVID shot before I get the phone.