Thank you for sharing your recent experience with the rest of the community. I'm saddened to hear that it was a disappointing one for you as that is never our intent. 😞 We absolutely appreciate your business and loyalty over the years, it means a lot!
I'm really disheartened to hear that you felt 'duped' when you were sold the tablet by the agent. Being open and transparent is something we always strive for. The tablet offer on financing does allow you to pay $0 upfront, however, you are still required to pay off the subsidy of the tablet via a monthly financing charge which is added to your bill. We do have a limited time offer which provides a 24 month discount off of the monthly service fee for the data plan, so perhaps this is where the confusion lies? There should have been an email confirmation sent to you with the terms and conditions of the offer clearly outlined--did you happen to receive it?
If the order was placed directly with an agent by phone or via Live Chat or Social Media, you do have up to 30 days to return the tablet and the line will be cancelled. If it was done in-store, you have up to 15 days to return it to the same location it was purchased at. When returning hardware, you must return the purchased equipment in "like new" condition, including all original parts, components and packaging. In addition, you must remove all device passwords and account locks, if applicable. Please bring any necessary paperwork with you if returning it back to a retail location and have your photo ID ready.
If you meet the conditions to return a device, you may be eligible for:
Hopefully, this provides some clarification.
Laura, thanks I've written this email before I had a chance to talk to a rep about my situation. Things have been ironed out and should be back to normal soon hopefully. I'd like to also let the community know that this was a case of being nuclear and really upset at what Samsung has done to us loyal Samsung customers. I think the blame should be on Samsung for basically duping us into upgrading early and the fiasco of us not getting the earbuds promised baited for us to jump the gun. Had I known that they are pretending all 17500 has been taken give me a break they decided this figure because what that's all they need to break even or to get that many out as early as possible? So the intention, from my opinion is to get us to buy early to get the interest going and then deal with the fact we'll never get the promo. So we buy a phone worth upwards of $2000 no charger no earbuds no micro-sd card slot, no headphone jack, and then stiff us from getting ear buds? I think Samsung is becoming way too greedy and I think they are following in apples ways of manipulating people to buy. This is not the Samsung I used to know and it seems that greed is our doing I hope they come around and honor the people that bought the phones early all of them not 17500. So math goes like this giving away only 17500 yet there will be over 100k unsold in BestBuy or stores and sold how many S21 to people who jump the gun early at the price of $2000 appox. Where is the logic in that?
Got my ear buds today so that email requesting the purchase info and imei was legit if you pre-ordered and didn't get them contact Samsung and complain lol you'll get them
Yes it might be legit but when I ordered my S21 Ultra Rogers decided to deliver it in Feb, not January. They said it was backordered so I had to wait. Instead of getting the order in and having the paper work for the actual order and activation of a new Jan22nd I ended up waiting for the phone to arrive and only then was I able to get the IMEI. So according to Rogers I don't have a record of when I purchased it because it's on a financing plan.
@Curtisd Hi may you tell me how I can still get it from Samsung? because I phoned them allot and they keep telling me only the e-voucher redemption through that received device can receive it others mentioned Samsung say. Perhaps a specific Samsung phone number and mentioning? Or just reference to them that I want it by pre-ordered IMEI and information?