09-25-2019 08:54 AM - last edited on 09-25-2019 09:12 AM by RogersCorey
I am thinking to upgrade my phone, however I am wondering if this would extending my 2 years contract?
Solved! Solved! Go to Solution.
09-25-2019 09:06 AM
09-25-2019 09:06 AM
09-25-2019 09:43 AM
could you elaborate about " buying the phone outright" ?
I will pay the outstanding phone cost balance (current phone)
09-25-2019 12:37 PM
09-26-2019 09:50 AM
10-30-2019 04:30 PM - last edited on 10-30-2019 05:05 PM by RogersMaude
I have had our cell service with Rogers for at least a decade and have always been able to work with them when it came to renewing our contract and pricing. That however appears to have changed. I had been told the contracts and phones were 2 separate things but apparently not anymore. I went to renew our contract and have been informed it is going to jump up over $100 from what I am paying now. The person was polite but somewhat dismissive and now I am having to move my husband and son to a different provider. Truly disappointed.
10-31-2019 04:59 PM
Good day @Richards2935,
Thank you for your post and Welcome to the Forums! We certainly do value your loyalty and would hate to see you change provider.
Device pricing for hardware upgrades is based on your price plan category. If you have a higher category, you may be eligible for a higher subsidy on certain devices than customers in a lower category (e.g. the same device could be $200 less for Edge 40 than it is for Edge 20).
If you consider upgrading to a Premium Smartphone device, you must be on an eligible Infinite plan in order to obtain a subsidy on a two year term renewal.
If you are currently not on an eligible plan you can either :
Don't forget that you can trade in your old phone for a discount on your new subsidized hardware upgrade to further reduce the cost of your device!
Please reach out to us via private message @CommunityHelps, if you would like us to take another look to your account. Simply click here for the instructions on how to do so. Thanks!