returned phone but tracking from waybill has no update

[maybschoi]

Hi,

I have returned 2 phones after our contract has ended last june 2023. i have received update for my other phone (with credit on the next bill) but not the other one.Now, i have received a bill and i was charged for the other phone. how will i be able to track the other phone? tracking number thru waybill 334164165303

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[RogersJermaine]

Hi @maybschoi,

Welcome to the Rogers Community Forums, and thank you for your post.

We do apologize to hear that you are being charged for one of the phones you have returned. We can certainly take a look into your account to check the status of the return and see if there are any issues that could be delaying it.

Feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Regards
RogersJermaine