"CommunityConnect" Charges

[AngryCustomer65]

I called the number for Rogers' low-income program Community Connect as a first-time customer and ordered Ignite Internet. They Slammed me with $160 in charges they never mentioned on the phone!

I'm going to demand they waive them or Cancle my service on the 30day satisfaction guarantee.

Anyone else tackled a similar issue?

***Edited Labels***

[RogersJo]

Greetings @AngryCustomer65, 

We are elated to have you on board with us and we're sorry to hear what occured. 😥 Unexpected charges can be rather surprising. Have you been able to connect with our Connected for Success and Connecting Families program team since you last posted?

If not, if I would suggest connecting with them as they are a designated department that handles all inquiries regarding the program. You can do so by calling 1-866-689-0758 and their hours of operations are as follows:

Monday to Friday: 9:00 a.m. - 9:00 p.m. EST

Saturday and Sunday: 9:00 a.m. - 8:00 p.m. EST

I hope this helps! 

RogersJo