Worst customer service of all time

[Emilie_L]

We wanted to have internet from Rogers, the connection was so poor we had to call them the day we received the modem to cancel. It took us 3 different phone calls for the cancellation to be processed, employees were just saying they did the cancelation in the system but they didn't.
I am still being charged months later for a service I never used. I waited several times over 1h on the line to get some help, they are so incompetent I have never seen such a poor customer service. Without any results I am now calling my bank to contest the transaction. My usual bill is 58$ and they charged my a bill of 250$ directly on my credit card and refuse to refund.

They also changed my phone plan without noticing me. I will cancel everything I have with them and change supplier. Never again Rogers 

AVOID AT ALL COSTS.

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[RogersMoin]

Hello, @Emilie_L.

Thank you for joining our Community and sharing your service experience with us. We're disappointed that your experience did not meet your expectations. We've let you down; I sincerely apologize for that.

Have you returned the modem? The $250 charge could be for the unreturned equipment. We can investigate the charges; please send @CommunityHelps a private message. You can find details about our private messaging in this blog.

Regards,

RogersMoin