Worst Service Ever - DO NOT USE ROGERS

[LizOliver]

Today ends a six month mess trying to resolve an issue just trying to obtain cell service. Back in June 2024 I was a Rogers customer and switched to Public (who I highly recommend now). Rogers called me back and said they would match what Public phone service was offering me so I accepted. They were going send me a new SIM card. By July I hadn't received the SIM card so I called and that is when the problems started. I had trouble getting anyone to talk to me because the postal code on my account was from 2019;when I lived in a different province. I had moved in 2019 and provided them with my new address and postal code which obviously didn't get updated. I finally found someone who would talk to me and told me that I should go to the Rogers store to pick up a SIM card if I hadn't received it. I had assumed at that time that she had updated the correct postal code, my mistake. When I got to the store they refused to even talk to me because I could not give them the right postal code even though I had all my ID on me. I called back and could not get anyone to talk to me so I decided I was going to ignore Rogers and keep my public service. I got a notice of service suspension today which is funny as I had never received any service that they could suspend. However, they were charging me a suspension fee. So I called and after over 2 hours on the phone with four different agents, one of whom acknowledged that the SIM they had sent in July was returned because they had put down the wrong address. I was then told that I should have canceled my Rogers account if they couldn't provide me with any service which I found absolutely ridiculous. So I am still required to pay for service I never received and it is my fault that I never canceled the lousy service in the first place. Stay away from Rogers.

***Edited Labels***

[RogersJermaine]

Welcome to the Rogers Community Forums an thank you for your post! We appreciate you sharing your most recent experience with us, and we do apologize that we were not able to get the services set up for you to use. 

If you have not received confirmation of your services being cancelled, kindly reach out to our customer care team by telephone or Live Chat, and they will be more than happy to assist with your request. Here is how they can best be reached: 

By Telephone: 1-888-764-3771. By Live Chat Online: https://www.rogers.com/contact/general-inquiries

Regards, 

RogersJermaine