Waiting for followup

[User2573783]

It's has been 4 days since a CSR preformed changes to my account with my authorization. I've spent over 7hrs on the phone talking to multiple reps and managers trying to fix my issues. Cases have been filed and were down incorrectly multiple times. Was told to expect a call from the presidents office within 3 days and still no communication. Account has not been rectified. Been a customer for 16years. I have all my interactions recorded and ready to take this to news and other media outlets. I am ashamed to be a rogers customer and I am ashamed to do business with a company that is not taking accountability for the manipulation and fraudulent activity that took place. Making changes and telling a customer lies about pricing and services should not be allowed. These calls are recorded and why have you not taken actions and rectified the situation.

*Added Labels*

[RogersJo]

Good Day @User2573783, 👋

16 years is quite some time and we most certainly appreciate your loyalty and tenure with us! We're saddened to hear what transpired. I can assure you that ensuring we provide you with exceptional customer service is very much at the forefront of what we strive for.

It generally takes about 72 business hours for the Office of The President to connect with you, although I know there has been a bit of a delay as of late. Has there been a case manager assigned to your case specifically?

We'd be more than happy to verify on our end if someone has in fact been assigned to your case and to confirm the next best steps. Feel free to connect with us by sending a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.

Cheers, 

RogersJo 

[User2573783]

Hi RogersJo, 

I was contacted by a rep 5 days after; and to be very honest I am not impressed. I am currently in the progress of searching for a new service provider for my cell/home services. I am extremely unimpressed with how things are being handled and I choose to take my businesses somewhere else.