Useless Anna …

[Kookla123]

Why can't we cancel specialty channel via My Roger’s like Bell. Tried and was directed to “Specialist” via Anna chat (useless). Spent 2 hours waiting and watching queue numbers draw down until I was #2. And next thing I know I get a message asking me if I want a transcript of my chat?? What chat? Convenient to be the next in line and the session ends. Bell has superior on-line self service. Roger’s self serve only serves Roger’s by wasting our time waiting to chat with someone vs doing it ourselves. Will be filing formal complaint.

***Edited Labels***

[RogersZia]

Hello @Kookla123,

This is unusual, it could be a technical issue that ended the chat without connecting you to an agent. Thanks for brining this to our notice. You can always contact us via PM @CommunityHelps for account changes and technical support. 

RogersZia