Upfront Edge Issues

[Britt8316]

Hi there. A bit confused about this program. I’m nearing the end of my upfront edge contract and was planning to upgrade. A week or two ago I tried to do it online and couldn’t get it to work once I chose a phone. Contacted the chat and was told to update my credit card number and try again. Did so and it still didn’t work. Now I try again today and the price for the exact same phone is $13 more per month. Contacted the chat again and am told sorry the price went up. Not impressed by that, especially since I was not assisted well last time. Now I’m considering going elsewhere and just cancelling altogether and giving the phone back at the end of my contract. Can I do this? Ive seen some saying that were made to pay for and keep the device? Hoping that is untrue.

***Edited Labels***

[RogersMoin]

Hello, @Britt8316. 

Thank you for sharing your recent device upgrade experience, and welcome to our Community. 

It's disheartening that the attempt to upgrade the device through self-serve didn't work, and we couldn't provide more assistance when you initially contacted us. 

While true promotions are time-sensitive, and the change may not be in our favour, we can explore all the options for you to get a better deal. Please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

We look forward to hearing from you. 

Cheers,

RogersMoin