Upfront Edge Billing issue

[Hulk50]

I bought a new phone and send my old one back to then the tried to charge me 400 dollars because apparently the SIM card tray wasent with my old phone i sent back. Not sure why it wouldn’t have been but it was a month long battle and then I get a email they received it in perfect condition. 

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[RogersMaude]

Good day @Hulk50,

Welcome to the Rogers Community!

Thank you for sharing your situation with us. I can imagine the inconveniences it may have caused.

Do you need our help with your Upfront Edge return or everything is resolved at this time?

Don't hesitate to let us know if you have questions!

RogersMaude