I'm at a loss for whom to contact to address a frustrating issue. After relocating to my new residence, I needed to transfer my Wi-Fi service. I made a call to arrange this, and the representative on the line advised me to schedule a technician visit for installation assistance. Despite my uncertainties, I was assured this was necessary. On February 29th, a technician arrived and installed a line and left. After that, I was shocked to receive my bill, which included a $39.90 setup fee plus tax and an additional $110.00 plus tax for the "Pro install" service. I wasn't informed about the charges at all, and had I known that the cost would amount to approximately $150, I would have definitely switched to a different provider.
Furthermore, I want to express my exasperation with another incident involving a customer service agent. After waiting for an hour, the agent I was connected with simply made inconsequential remarks before abruptly closing the window. This disregard, coupled with their refusal to respond to my calls and leaving after uttering a few words, has compounded my frustration. The lack of engagement and abrupt departure after such a brief and unhelpful interaction has only added to my grievances. Removed chat logs **Keep personal info private**
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