Trying to make a payment online, but the website is slow

[jarcher77]

I've been trying to make a payment by credit card through the website tonight, but I'm having problems getting most pages to fully load, and when I try to make the payment after entering credit card details, it continues thinking. I waited for 5 minutes, and it was still thinking. Even the help chat bot is very slow. No other website has been this slow.

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[RogersMaude]

Good day @jarcher77,

Welcome to the Rogers Community and thank you for bringing this up to our attention!

Were you able to make the payment via our website since you posted?

To further assist you, we'd need a tad bit more information from you:

Have you tried to clear your cache & cookies, or try a different browser, before trying again?

Were you experiencing the problem only on the website or were you unable to do it via the MyRogers app as well?

For more options on how to make a payment, please check out this article : https://www.rogers.com/support/billing-accounts/how-to-make-a-payment!

Let us know if you need more assistance - Looking forward to your reply!

RogersMaude