Samsung Galaxy s22 Ultra
I ordered a burgundy Samsung Galaxy s22 Ultra over a month ago. I got the order confirmation email but can't find my order anyway. I'm not sure if it actually got ordered or not. Is it on back order? **Labels Updated**
Forum Posts
address change on bill already received
I just got my Rogers bill 3 days ago. Yesterday, I realized I need to change my address on my license as soon as humanly possible (as I moved recently) so that I can get a background check done for new employment. I need a phone bill and pay stub. So...
Can't exchange channels
What's going on with the ability to exchange channels in Ignite TV? If I follow the process that's all over the Rogers site it keeps re-directing to rogers.com. Can someone else try and confirm please? ***Added Labels***
Resolved! Getting number of my wish
I want to get number as of my wish is it possible or not ?? **Labels Updated**
Unable to Perform Harware Upgrade Online
Along with many, many other people, I can't upgrade online. I have been trying, literally for weeks. Nothing works. Clearing cache, 6 different browsers, mobile, desktop, apple, android. Nothing. Fix your . site. I go to the store with my issue...
Resolved! How often can you add a temporary suspension?
I suspended my internet last summer. Can I suspend again this summer? How long do I have to wait after the last suspension? **Labels Updated**
Live chat kicks me off before I get to speak with someone
The challenge of connecting with a specialist to ask a question about my bill and a missing discount credit is ridiculous. I’m literally trying to understand why the accessibility discount wasn’t included on my bill even though I got approved for it ...
Cannot view My Business Account
Hi Rogers. I have wireless business account at my Rogers business hub. Problem is, I cannot view My Business Account. Seems like website is broken, it constantly reloads almost until it stops at floating color dods. Cannot view my balance usage or pa...
Setup Service Fee Complaint
In September 2023, my wife and I were both eligible for hardware upgrades and, being customers for more than 45 years and a former staff member I was well aware how to process one online. We met all the requirements, but through 70 attempts over the ...
Black Friday in-store pickup status in progress
Order 2 sim cards and a flip phone to have pickup at the store. That was Nov 28 and it's Dec 21. Rogers already ran my card for the flip phone. Should I just go down to the store? Is it because the online offer was 70$ service fee is waived so the st...
Was I ripped off by online chat on Rogers website?
I’m a Fido Customer who saw an email for a plan for $70 for 150GB, I asked the online assistant about this and chatted with someone who said he could get me that.However, my bill shows it’s $110 for the plan and I’m not happy about this, will the amo...
Is there a way to view call/text/data history in my account?
Hi there, I just come to postpaid from prepaid, I know the call/text history had been disabled for PayAsYouGo user, how about call/text/data history for postpaid user? I didn't find then button / entrance on Rogers.com website > MyAccount to view ...
Resolved! Phone upgrade
Wanting to upgrade my iPhone, but I am unable to get anywhere when I try to contact Roger’s and when I try to do this online the only option is return and save as financing and I’m not doing a return and save finance I want to finance for 2 years and...
What is the process for adding a family member to an infinite Plan?
My spouse is on Fido and I have an infinite plan with Rogers. What's the process for adding her to my Rogers account by myself online? Once I can add her to my plan, can she just sign up for Talk And Text Plans and share data with me? **Labels Up...
Trying to make a payment online, but the website is slow
I've been trying to make a payment by credit card through the website tonight, but I'm having problems getting most pages to fully load, and when I try to make the payment after entering credit card details, it continues thinking. I waited for 5 minu...