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Greetings @chrisuz91!
We appreciate you sharing your concern with the Rogers Community so we can help!
I haven't heard of there being an issue when trying to fax documents to our Back Office Team, how odd! Let's review the Tax Exemption process to be sure you have all of the correct details on hand.
First Nations citizens who reside on a reserve in Ontario are eligible to receive a tax exemption for HST (8%) and it can be applied once proper documentation is received. Documentation can only be mailed or faxed into us as follows:
By Fax: 1-800-219-6473
By Mail: 100 Westmorland St, Moncton, NB E1C 0G1
Here is a list of the documentation that is required:
• Customer’s name.
• Account number(s).
• List of subscribers to be exempted.
• Contact phone number.
If the documentation is not sufficient, a letter will be mailed to the customer to let them know the request was not processed.
**Please note: The tax exemption takes effect on the date the Back Office Team receives the supporting documentation and not the date the request was made.
@chrisuz91, can you kindly clarify if the fax number indicated above is the one you've been using to fax your information to?
Thank you,
RogersLaura
Hello @Jand89,
Welcome to the Community Forums and thanks for posting your query.
In order to determine eligibility, we would need to verify some info. Please reach out to us via PM @CommunityHelps next time you're online.
Our private messaging system is explained in this blog.
RogersCilio
You do not make the process as easy as it should be. Could you please leave a list of info needed here as well as whom to address the fax to if faxing info please and thanks. example-
@RogersCilio wrote:Hello @Jand89,
Welcome to the Community Forums and thanks for posting your query.
In order to determine eligibility, we would need to verify some info. Please reach out to us via PM @CommunityHelps next time you're online.
Our private messaging system is explained in this blog.
RogersCilio
Hi @chadkuiper,
Welcome to the Rogers Community Forums!
I can appreciate how arduous dealing with taxes can be. Just a couple points to mention:
- All eligible numbers in your account will get the same tax exemption.
- Once we receive supporting documentation, the exemption and adjustments will start on the following bill. We can’t backdate these changes to previous bills.
If you’re eligible for a tax exemption, you can mail or fax your request to:
Fax: 1-888-290-3436
Mailing address:
100 Westmorland St
Moncton, NB E1C 0G1
Your request must contain the following information:
- Your name
- Account number(s)
- List of subscribers to be exempted
- Contact phone number
- Supporting documents, if applicable
Note: Your request cannot be processed by phone or live chat.
Application of tax exemption
After the tax exemption is approved, it is applied at the account level. All subscriptions on the account will receive the same exemption.
Note: If your account has multiple phone lines and only one subscriber qualifies for the tax exemption, the eligible phone line will be moved to a new account.
Effective date for tax exemption
The tax exemption takes effect after we receive the supporting documentation and approve the request. The tax exemption cannot be applied to previous invoices.
For any other inquiries you can also reach out to RogersAccountTaxExemption@rci.rogers.com
Hope this helps. Have a good weekend!
RogersCilio
Greetings @chrisuz91!
We appreciate you sharing your concern with the Rogers Community so we can help!
I haven't heard of there being an issue when trying to fax documents to our Back Office Team, how odd! Let's review the Tax Exemption process to be sure you have all of the correct details on hand.
First Nations citizens who reside on a reserve in Ontario are eligible to receive a tax exemption for HST (8%) and it can be applied once proper documentation is received. Documentation can only be mailed or faxed into us as follows:
By Fax: 1-800-219-6473
By Mail: 100 Westmorland St, Moncton, NB E1C 0G1
Here is a list of the documentation that is required:
• Customer’s name.
• Account number(s).
• List of subscribers to be exempted.
• Contact phone number.
If the documentation is not sufficient, a letter will be mailed to the customer to let them know the request was not processed.
**Please note: The tax exemption takes effect on the date the Back Office Team receives the supporting documentation and not the date the request was made.
@chrisuz91, can you kindly clarify if the fax number indicated above is the one you've been using to fax your information to?
Thank you,
RogersLaura
Hello, @Kwecl
Welcome to the Rogers Community Forums! 😃
I know how important it is to ensure the Tax Exemption is applied to your account so we definitely want to ensure you are aware of the process to have this done.
Please refer to Post 6 of this thread from RogersLaura for the specific steps on how this is done. Please be advised that it can only be done via Fax or Mail.
Thanks for posting your inquiry in our Community.
RogersTony
Hello and welcome to the Community @cole31,
You've definitely come to the right place :). To determine if you’re eligible for a tax exemption, please contact us via PM @CommunityHelps. Please check our blog if you require assistance with the private messaging.
Once we confirm eligibility, you can mail or fax your request to:
Fax: 1-800-219-6473
Mailing address:
100 Westmorland St
Moncton, NB E1C 0G1
Your request must contain the following information:
- Your name
- Account number(s)
- List of subscribers to be exempted
- Contact phone number
- Supporting documents, if applicable
Please be advised, your request cannot be processed by phone or live chat.
Hope this helps!
RogersZia
Hello @moniquejokinen,
A warm welcome to our Rogers Community and I hope all is well at your end. Thanks for your first post and what a great question! 😊
Due to COVID-19, it can take between 2-3 weeks for the tax exemption to be added to your account. The exemption will be backdated to the date that we received your documentation.
I hope this helps!
RogersLaura
Hello, @shelleymills01
Welcome to the Rogers Community Forums!
I can imagine how frustrating it has been waiting for such a long time to get your tax exemption approved. We are hopeful that everything will get resolved this time around.
Please let us know how it goes for you. If you are still having issues we can take a closer look.
RogersTony
Hi @Liltunechi25,
Thank you for your very first post and welcome to the Rogers Community Forums! We hope you are enjoying it here.
I see you have reached out to us already in PM. We will be happy to continue the conversation there to assist you further.
Thank you,
RogersJermaine
Hello, @jodylynn72.
Thank you for your query, and welcome to our Community!
We have discussed similar questions in this thread; I hope you have already browsed through the conversation.
Tax exemption can't be backdated; it takes effect the date we receive the supporting documentation. Please send us a private message at @CommunityHelps to determine the eligibility. You can find details about our private messaging in this blog.
Cheers,
RogersMoin
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