Support conversation with someone in NovaSvotia

[Eve7]

Conversation was cut off after I gave all the required information to investigate further. Then message said a transcript was sent to me but did not receive this transcript. Asked your Anna’ who was to connect me to a live chat but that never happened. I did however get that transcript. Now I’m wondering how safe is that transcript that is floating around wherever. I tried several times to connect to no avail.
Please check into this. Thank you.
Y. Bowden

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[RogersMaude · Accepted solution]

Good day @Eve7,

Welcome to the Community and thanks for your post! We're sorry to learn your conversation with our representative was cut off.

Firstly, I want to assure you that the information you filled in the secure authentication form is not part of the chat transcript. Additionally, that chat log is not "floating around" for the internet to access.

May I ask you what you needed assistance with?

We'd be glad to assist you with any questions you may have. Looking forward to your reply!

RogersMaude