Now that collections has been mentioned, time is of the essence. Rogers is a big company, and quite often one dept. doesn't know what another one is doing. They tell you to wait, because they are hoping that it will all work out in the end. However, once the troubled Rogers software fails to do its job, you can easily get caught in an endless loop of red tape.
Youv'e been victimized, and now need to get help from as many departments as it takes, to overcome this tangled mess.
If the community wants to reach out, you can obviously send a pm to @CommunityHelps but since this is a serious situation, you might as well start at the top, by scrolling down this page to Contact Us, and then once on the arrived next page, scroll down to "Share a Concern." From there, you can reprint what you just typed, but make it clear that you need somebody with power and the proper connections to get this problem resolved ASAP, before your Credit is damaged. This will often involve the Office of the President, but first they might try the Rogers Credit dept., or a supervisor from the billing dept.
Always assume that the Rogers software will fail a few times, regardless of how confident the agents are that it will all work out.
Yes, at some point, somebody will fix your problem, but since you should still have access to your cancelled account for up to 12 months after your cancellation date, keep logging in each month to make sure a fraudster hasn't reopened your account and added a service, thus running up a bill that a collection agency will eventually alert you to (if Rogers fails to mention it in the first place, via email).
When this is finally over, the next time anybody tells you to wait, take a deep breath, and tell them that waiting is for victims.
Keep up the good fight. 👊🆘
