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Several Account Numbers

rsawyerphd
I've been around

Hi,

 

I recently signed up for internet with Rogers via a sales rep.  The account number I was given to create my MyRogers account is different from the account number in my MyRogers profile upon creation. Why do I have two different account numbers, which one is the correct one and which one is my plan under? Thanks!

 

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Re: Several Account Numbers

RogersMoin
Moderator
Moderator

Hello, @rsawyerphd.

 

Welcome to Rogers and our Community; thank you for posting your query.

 

Seeing more than one account number can be confusing; however, it's done to consolidate all your services and simplify billing. The account you are seeing in the MyRogers profile is the master account. All the services associated with the modem, like Internet, TV and Home Phone, will get an account number. If you add a Wireless service, it will get a different account number. You don't need to keep track of the account numbers associated with the individual services. All you need to know is your master account number, which can be used for bill payments or when contacting us for support.

 

I hope your question got answered; if not, please ask away. 😃

 

Cheers,
RogersMoin
 

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