Several Account Numbers

[rsawyerphd]

Hi,

I recently signed up for internet with Rogers via a sales rep.  The account number I was given to create my MyRogers account is different from the account number in my MyRogers profile upon creation. Why do I have two different account numbers, which one is the correct one and which one is my plan under? Thanks!

*** Edited Labels ***

[RogersMoin]

Hello, @rsawyerphd.

Welcome to Rogers and our Community; thank you for posting your query.

Seeing more than one account number can be confusing; however, it's done to consolidate all your services and simplify billing. The account you are seeing in the MyRogers profile is the master account. All the services associated with the modem, like Internet, TV and Home Phone, will get an account number. If you add a Wireless service, it will get a different account number. You don't need to keep track of the account numbers associated with the individual services. All you need to know is your master account number, which can be used for bill payments or when contacting us for support.

I hope your question got answered; if not, please ask away. 😃

Cheers,
RogersMoin
 

[shane24]

This is not true, they are separate bills and I had to set up a payment method for each.  Depending on which account I'm looking at in myrogers it advertises for me to add residential services to my wireless account or wireless services to my residential account.  It's incredibly annoying why does Rogers do this?  

[Pauly]

shane24, the bills are only separate if  they have not been consolidated. normally when multiple services when activated at the same time are automatically consolidated into one master account, but if you have internet under one account and tv under a different bill, and wireless on another bill, then yes you need to consolidate them to one bill.    Sometimes the services can be under different names too, the internet can be under the moms name and the tv can be under the  dads name, this will not automatically consolidate it. if you want to consolidate them into one master account, take the time out of your day, call in and get it sorted out and you should be able to get it done

[shane24]

You're wrong Pauly and I don't know why someone liked your post.  They always put the mobile and residential on separate account numbers now.  I switched to Bell for a year and specifically asked that they don't do this and just give me one account number when I switched back in December 2024 and they said ok but I ended up with two separate accounts again somehow anyway.  I've called in and spoke over online chat to get them to consolidate it but for some stupid reason they are never able to.  I am also a tax exempt customer so I had to send information to the back office team to get it applied to my account and I requested that they consolidate and still nothing.