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Forum Posts

Billing issue

I switched from legacy cable to infinity end of Jan 2025.  Received my first infinity invoice in Feb 2025 AND also billed for my legacy service in Feb 2025.   Called support was advised we were not charged for the cancelation of legacy as we moved ov...

Bundle cheaper than internet alone??

I recently moved to Toronto and set myself up with Rogers internet on a 24 month contract.    After 2 months I decided to look into getting Xfinity TV as well. I was quoted a bundle price that's  less than what I'm paying now just for internet. The a...

papamia by I've been here awhile
  • 434 Views
  • 3 replies
  • 0 likes

Service cut off for stage 4 cancer patient

On the way to the hospital, I needed to talk with my cancer team in Toronto. Unbeknownst to me and without any notice, Rogers had cut off all service.  It literally was my lifeline. I had a payment arrangement and kept it up, but Rogers said it was n...

Disney Promo for Xfinity.

How do i activate my Disney account that came with signing up with the new Xfinity TV? Rogers is horrible for  providing info       ***Edited Labels***

JrB1679 by I'm here a lot
  • 1190 Views
  • 10 replies
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Unsatisfied customer

Updated internet speed. Had to update package which was fine. Told the tv channels WOOD NOT CHANGE as I have 10 flex channels. Update happened and lost channels and addon package. Added the addon package but was not able to change flex channels. So d...

Gooch426 by I've been around
  • 333 Views
  • 1 replies
  • 0 likes

Horrible costumer service

On November 13 I called rogers to cancel my ignite tv service as my 2 year contract is up and they doubled my bill. $228 dollars for tv and the programming is just repeat channel after repeat.That aside it took me over an hour on the phone to do this...

TCoates by I've been here awhile
  • 520 Views
  • 3 replies
  • 1 likes

Customer Service

Just spent more time trying to do something Bell made so easy via self serve. Not Roger’s - everything takes that much more time. I tried to cancel an “extra” cost specialty tv channel I never watch. Vis self serve - it kept bouncing me back to the s...

Kookla123 by I'm here a lot
  • 1042 Views
  • 1 replies
  • 0 likes
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