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Rogers has not confirmed cancellation of service

ddndhndhndh
I've been here awhile

I arranged to cancel my account on Sat Jan 6 through the chat app. I have still not received an email confirmation that my service has been cancelled, and the person I was chatting with -Glen- said he could not provide a confirmation number. He confirmed in writing in the chat the terms of cancellation, as well as the last day of service  requested,  and I screen-grabbed those.

Does anyone know how  I can confirm cancellation? I'm afraid I will just keep being charged--and it is IMPOSSIBLE to get ahold of anyone on the phone. 

1 REPLY 1

Re: Rogers has not confirmed cancellation of service

RogersMaude
Moderator
Moderator

Hi @ddndhndhndh,

 

Welcome to the Rogers Community and I'm sorry for the delayed response.

 

We appreciate you took the time to get in touch via private message.

 

We are hoping this situation is resolved by now but if you still require our assistance, please don't hesitate to let us know.

 

RogersMaude

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