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Roam like home charges

Anokhdhiman
I've been around

I am out of Canada I see $135 in my recent bill for roam like home which I never activated, may be it is active by default in my plan which I was not aware of. Want full credit of these charges as I never used my phone while in roaming.

 

**Labels Updated**

 

 

2 REPLIES 2

Re: Roam like home charges

Pauly
Resident Expert
Resident Expert

It could have been activated on your line by default.

 

When you go travelling, it's very important to give Rogers  a call BEFORE you travel to your destination and inquire will there be any charges you should be made aware about, they will explain this to you.  You will also have the option to OPT OUT right then and there if its an option, then you can travel peacefully without having to worry about incurring any unwanted charges

Re: Roam like home charges

57
Resident Expert
Resident Expert

It is your responsibility to be aware of these things with your phone. See the following summary post on the topic:

 

https://communityforums.rogers.com/t5/Account-Support/Roaming-like-home/m-p/518044/highlight/true#M3...

 

If you contact Rogers and plead ignorance, they may take pity and provide some refund.  RHL is active by default.

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