Return Kit

[PPPow]

I recently upgraded my phone, picked it up in store. When will I receive my return kit by the mail ?

***Edited Labels***

[RogersZia]

Good evening and welcome to the Rogers Community Forums @PPPow!

I hope you're enjoying your new phone so far. Typically you can return your phone to any participating Rogers store, or by calling Customer Care. Based on your post, it seems like you completed the upgrade at a Rogers store.  If you've upgraded to a new device at one of our retail stores, you could've returned the other phone at the same time. 

You only get a return kit shipped if you did the upgrade online or through Customer Care.

I hope this helps. Let us know if you have any questions or concerns.

RogersZia