Dear Rogers Support Team,
I am writing to express my extreme frustration and dissatisfaction with the treatment I have received while attempting to renew my internet plan with Rogers. I spent more than 3 hours online and on the phone with your CSRs
On February 26th, during an online chat around 9:45 PM, I was offered a plan at $54.99 per month (I do have a screenshot as evidence), only to have the connection abruptly cut off. The next day, I was shocked to be quoted $59.99 for the same plan when I reached out again, and subsequently offered $64.99 when I called directly. The representative assured me of being able to secure the $54.99 plan if I called back on February 27th or 28th.
Despite these assurances, when I called on February 27th, I was told the $54.99 plan was no longer available, and I was offered only the $59.99 plan, with no explanation for the inconsistency or broken promises.
This treatment is utterly unacceptable. I refuse to be subjected to such blatant disregard for customer loyalty and respect. The repeated broken promises and failure to honor the initially offered price demonstrate a lack of integrity and professionalism on the part of Rogers.
I want some action to rectify this situation. I expect to be provided with the $54.99 plan that was promised to me. Anything less will be considered a blatant betrayal of customer trust.
I expect a prompt response and resolution to this matter. Looking forward to hearing back from you
***Edited Labels***
