1 ACCEPTED SOLUTION
Accepted Solutions
@chiarni wrote:
How can I return 1 of 3 Ignite TV Boxes I Have?
You will need to contact Rogers and ask them to remove the set-top box from your account. If there is a specific set-top box that you would like to return, provide Rogers with the MAC address and/or serial number of that set-top box. (I would do all of this my sending a private message to @CommunityHelps .)
Rogers will then provide you with instructions on how to return your equipment. You can also find instructions here: https://www.rogers.com/support/billing-accounts/returning-rental-equipment
Do not return any equipment until you get a return authorization from Rogers.
@chiarni wrote:
How can I return 1 of 3 Ignite TV Boxes I Have?
You will need to contact Rogers and ask them to remove the set-top box from your account. If there is a specific set-top box that you would like to return, provide Rogers with the MAC address and/or serial number of that set-top box. (I would do all of this my sending a private message to @CommunityHelps .)
Rogers will then provide you with instructions on how to return your equipment. You can also find instructions here: https://www.rogers.com/support/billing-accounts/returning-rental-equipment
Do not return any equipment until you get a return authorization from Rogers.
@chiarni most, maybe all Rogers stores by now do not belong to Rogers. They were sold to a third party company many years ago. So, there is obviously some reason that corporate Rogers doesn't want the Rogers stores to accept Rogers equipment. My guess is that it would cost Rogers more as the store owner would expect to be compensated for any extra efforts required to collect, pack and ship any returned equipment.
When you post the set top box thru the mail, ensure that you get mailing receipt from the post office and ensure that you have a tracking number for the box. Track that shipment and ensure that it arrives at its destination.
The Rogers warehouse will no doubt lose the box and you will end up with threats to charge you for unreturned equipment. At which point you should contact the moderators at @CommunityHelps so that they can contract the warehouse, at which point the set top box will magically be located. But, it won't be located unless you contact the moderators for assistance. Don't know why customers have to go thru this just about every time .......
@Datalink wrote:
The Rogers warehouse will no doubt lose the box and you will end up with threats to charge you for unreturned equipment. At which point you should contact the moderators at @CommunityHelps so that they can contract the warehouse, at which point the set top box will magically be located. But, it won't be located unless you contact the moderators for assistance. Don't know why customers have to go thru this just about every time .......
@chiarni I think the team that processes returns is getting better now. However, I would still initiate the equipment return on your billing date. Rogers tends to be VERY quick adding that Unreturned Equipment charge to your bill and the return depot can be slow processing your return. At least this way, you give Rogers the length of an entire billing cycle to process your return, and hopefully that will be enough time before any charges can hit your next bill... and you can also contact Rogers a week before your next billing date to confirm that the return has been processed.
@hiho wrote:
K along the same lines as my previous post when i return 2 of 3 tv boxes cause of the cost increase will i be penalized on my locked in 2 yr contract?
No, like any other add-on, you should be able to add or remove set-top boxes at any time.
Check your current bill. There will be an info section advising you of the price increase for the set-top box, which also says:
Please note, if you have box(es) included as part of your condo maintenance or property rental fees, they remain included. Any additional box(es) will increase by $7/month (plus taxes).
The rest of your Rogers TV service remains the same. If you have any questions or no longer wish to rent any of your additional box(es), please reach out to us as outlined in the Contact Us section of this bill.
Contact Rogers, (politely) tell them what you think of their price increase and, if there is any one of your set-top boxes that you would prefer to keep, tell them the serial numbers of the set-top boxes that you would like to return. You need to request a return authorization for before you can send back any equipment that you are renting and, at that time, the Rogers agent can provide you with official confirmation that returning set-top boxes will not impact your contractual obligations.
For more info, see: https://www.rogers.com/support/billing-accounts/returning-rental-equipment
-
3762 views
-
3 Likes
-
-
