Refund for Cancelled Services

[caroline429]

I cancelled my home phone, internet and TV services on November 26, 2022 due to my condo building going with a bulk package from Bell. I cancelled before the billing date so I am owed $56.81. I was told a cheque for this amount would be mailed to me within 6 weeks. It’s now almost 11 weeks and no cheque has arrived. I continue to get a Rogers bill every month showing a credit. Is waiting on the phone for hours to talk to someone at customer service the only option I have to get my refund?!

***Edited Labels***

[RogersJermaine]

Hi @caroline429,

Welcome to the Rogers Community Forums and thank you for your post!

If it has been 11 weeks and you still have not received the refund cheque for your remaining balance, please feel free to reach out to us and we can investigate this for you.

To send us a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Regards,
RogersJermaine

[caroline429]

Private message sent.