Recently switched my internet over to Rogers because I was getting an interruption in my previous service once and awhile.

[JT1971]

Previous service I thought was inconvenient to be interrupted once a month. I was with them 10 years. Was going to upgrade to high speed and didn't like their offer. So young rep came to my door and usually I turn them all away. But this day I agreed to go with Rogers high speed. I now pay more money interrupted twice a week and is no faster. Completely misrepresented. Thankfully I didn't get my phones or plans with Rogers. Currently considering canceling and paying a penalty as will be cheaper in long run

*Added Labels*

[RogersMoin]

Hello, @JT1971.

Thank you for joining our Community and sharing your Internet service experience.

We understand the inconvenience and disappointment caused by frequent interruptions and slow speeds.

We'll be more than happy to troubleshoot the disconnections; please post the details on our Internet Board:

• Are the disconnections happening on WiFi devices?
• Do you have any wired devices?
• Where is the modem physically located? Like in the living room, etc.
• What's your Internet package speed?

For more productive assistance, please include further details in your post, allowing the Community to provide more specific support.

We look forward to hearing from you.

Cheers,

RogersMoin