ROGERS NOT HONOURING PROMISED PLAN

[pianoforte]

Hi There,

I'm looking for help.  I have now spoken to at least 5 different CSRs and 2 managers.  Until today Rogers promised me a loyalty deal of a LTE data only plan - 250gb/$70 month, as long as i purchased the modem.  So i went out and purchased the modem.  Every person i spoke to until today has told me that it's a valid plan. the manager i spoke with today has informed me that it is not, and the door has been shut on me, despite the numerous promises i've been made. what are my options for recourse.

*Added Labels*

[RogersMoin]

Hello, @pianoforte.
 

Thank you for sharing your price plan upgrade/change experience with the Community. The price plans are always changing, and some plans get discontinued. A discontinued plan can’t be added back on the account if not taken before the end date. I’m positive all the specialists and managers you have spoken tried their best to get you the promised plan. My apologies for the trouble. 
 

If you would like we can investigate it for you, please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog. 
 

Regards,

RogersMoin

[U222kllzsmsmll4]

I'm a current owner of this ever going problem that is so far not enough as expected from professional development such as this. Rogers plans to no equipment at my expense. Top it off with little or less assistance from the network. In response from the professional community that has not been made clear public comments was on covid virus low payments, to new one said curtisey credit. NECESSARY for the second month in which I was in contact to see you then was a few people who are garbage on discuss with customers. Not assisting with any other problems with installing it on no bundle or any kind thanks for switching. I think we should be doing it right. The first second n third arrival of a package bundle??*&.
I hope that this is the best person to do n deal with all services to be honest.... I think the person that charged me for all different things and then nevertheless ripped me off! At early convenience please call me at ***********
God bless
Also please apply the cova funding to the account problem in perspective of what is only the case many a little bit about how much midstream has been offered to us.
Thanks regards.???
??& help please

[RogersJo]

Good day @U222kllzsmsmll4! 

Welcome to the Rogers Community Forums and congrats on your first post with us! 🙂 I hope you're staying safe and sound. That is certainly not the type of experience I want you to be having. It's a difficult time right now and we're all in this together.

Did you happen to make the switch over to one of our new Ignite TV bundles? Have you yet to receive all the equipment? What were you charged for on your bill? 

Regards, 

RogersJo