Penalty for cancelation

[Lbsscunan]

I am a 79 years old and a loyal customer of Roger’s for many years; due to my limited financial ability to spend in this service I decided to cancel this service: I called Roger’s and explained at length my situation and rationale for cancelation I asked how much I owed and paid everything I was asked to paid. Now I received an statement asking to pay $429.50 of penalty and sent this account to the credit bureau. I called Rogers yesterday and explained my situation but the manager on the phone did not offer any suggestion to help. How can I get Roger’s to understand that I did follow all due procedures and that this penalty not only is unfair but also unjustifiable? Please help

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[RogersMaude]

Good day @Lbsscunan,

Welcome to the Rogers Community and thank you for your post!

Being billed an unexpected early cancellation fee upon cancelling can certainly be frustrating. Were you made aware it would apply before going ahead with terminating your services?

The early cancellation fee would have been due to benefiting from a promotion that required a set term but ending your subscription before the end of it.

I understand you've brought this up and spoken with a someone from our Management Office; I sincerely apologize that their hands were tied and could not assist you further.

Did you discuss with our Credits Operations department for a payment agreement?

RogersMaude