Paying for 50Mbps upstream but still getting 30Mbps

[mascf1]

My account info shows I'm paying for 1Gbps download and 50Mbps upload but I'm still getting the 30Mbps upload speed.  Briefly last summer Rogers upgraded my upstream to 50Mbps and then downgraded it back to the 30.  At that time Rogers was still advertising only 30Mbps upload but now it's advertised as 50Mbps and that's also what's on my account info.  Tech support was useless.  This is an account configuration issue on Rogers end, they have not provisioned my account for the 50Mbps upload I'm paying for.

*Added Labels*

[RogersJermaine]

Hi @mascf1,

Thank you for your post and I do understand the importance of ensuring you are getting everything that your plan has to offer. We can certainly look into your account to make sure everything is correct.

Please send us a private message to @CommunityHelps so that we can assist you further. For more information on how our Private Messaging system works, please check out our blog.

Regards
RogersJermaine

[mascf1 · Accepted solution]

Issue was resolved by sending a new signal to the modem.