Negative Balance on Account.

[Ariwatson77]

I’m new to Rogers. I called and ordered 2 phones , pay a monthly fee for them and the plans together, I logged into my Rogers account and there was a negative 50$ charge in my account. Now I just ordered these phones 2 days ago, still haven’t received a email stating there shipped ( I don’t even have the phones yet) and I have a negative fee on my account. Why?

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[RogersTony]

Hello, @Ariwatson77

Welcome to the Rogers Community Forums!

I can see how concerning it would be to see this balance on your account. 

For clarification, a negative balance actually means that there is a credit balance on your account which means that you've either received a credit for $50 or you may have overpaid your account by that amount. You do not owe Rogers $50.

If you'd like us to take a closer look at this we have replied to your private message with additional instructions.

RogersTony