Monthly data add-on

[Shawbaby]

If data purchased via a Monthly data add-on is NOT used, when does it expire?

I assume it doesn’t expire on the billing date but has a fixed term from the purchase date?

***Edited Labels***

[RogersYasmine]

Greetings @Shawbaby ,

Thanks for joining us in the community and for posting your inquiry! 🙂

May I please clarify, are you a postpaid or a prepaid customer?

Our monthly data plan options should be available until the end of your billing period, at which point the data plan/allotment would then reset after 11:59 pm. 

Feel free to send us a PM @CommunityHelps if you'd like us to review your plan and confirm the details. For more information on how our Private Messaging system works, please check out our blog.

Kind regards,

RogersYasmine

[Shawbaby]

I am on Shaw Basic 1GB - BYOD.

I’m hoping the monthly data top is good for at least 30 days from the purchase date and doesn’t get reset on the billing date. If so, that should be clearly stated when a customer buys it.