Mobile Equipment Upgrades

[bill1961]

I requested an equipment upgrade to an iPhone 14 pro max on August 4,2023. 8 days later,the order was cancelled by Rogers on the grounds that I didn’t not pickup within that timeframe.(no prior notifications as to when the order was ready). I placed the order again on August 12,got the confirmation email,and nothing since. Being a Rogers customer for the past twenty years, I do find this extremely disappointing. My next call will be to customer service,to cancel my intended upgrade,and my line.

***Edited Labels***

[RogersZia]

Good evening @bill1961,

Welcome to the Community!

Great choice on the new phone, I understand it's disappointing that the order was cancelled and you didn't receive any emails about pick up info. 

We can review your account to confirm the order details for you. Please send us a private message @CommunityHelps and we'll be happy to assist you.

RogersZia

[bill1961]

hi…..as stated in my original posting, I did place the order again on August 12,2023. Similar story once again, got the order confirmation,and no notification since then. A call to customer service,redirected to the sales department. After a lengthy conversation,with a lot of wait time included,the sales agent promised that the order will be fulfilled,and that they would  provide a tracking number when ready…….still waiting. Examining my options at this point.

[bill1961]

any help in expediting the sending of the device to me,as originally ordered,would be a big help.2-5 business days x3 is a little longer than reasonable. It’s already close to 3 weeks from the original order date,would a little good faith on Rogers part be too much to ask?