Misleading promtional offers

[ohmes]

We were recently offered a "special" TV bundle to switch to their "Popular" package from our "20 Flex" package we presently have wih a cost of $119.99 + our hardware rentals and the cross Canada long distance calling for a 2 year term.   Amazingly, this suddenly became $159.99 + tax.  After making 3 calls I got no staisfaction and am totally disappointed with Roger's misleading promotions.  Don't know about you, but we do not appreciate this type of treatment after being a Rogers customer for a LLLOOONNNGGG time, so we'll be looking for another provider when our term is up.

Richard

***Edited Labels***

[Nick767]

I'm doing the same. Spent an hour and half last night in the phone only to be continuosly transfered to incompetent agents and tech support. I'm livid. I know have 98 useless channels and cannot swap any. Very misleading.

[-G-]

Okay but in what way were the promotional offers misleading?  If Rogers proposes a new package for you, it's important for you to do your own research to understand what that package includes.

A Rogers Ignite TV promotion usually includes two line items of Ignite discounts along with a (sometimes optional) $20/month "Term Offer" discount.  A Term Offer discount locks you into a 2-year contract and comes with early cancellation fees.

When you get a promotional offer, go onto the Rogers web site and price out everything that you want based on undiscounted prices, then deduct the "$xx off Ignite" discounts.  If the numbers don't match, you need to find out why.

Also not every "Personalized Offer" that you see on MyRogers is a good deal.  I'm looking at one right now that is a cheaper price, but it drops my Crave subscription, drops two set-top boxes, and locks me into a 2-year contract.  Uh, NO, thank you.

When Rogers does make changes to your residential services, they send you a Residential Services Agreement and itemize all changes.  It's on you to understand the terms and conditions that you signed up for.  If you see any surprises, you need to take this up with Rogers IMMEDIATELY.  If you "got misled", be prepared to cancel your services... IMMEDIATELY.

When talking to a sales agent on the phone, never forget that their job is to close a sale.  They often do not know the nitty gritty details of the products and services that they are selling, and they probably have absolutely no idea if they are misrepresenting their product.  (I am not a lawyer but I believe that only WILFUL misrepresentation is illegal.). You won't misled if you do a bit of legwork and due diligence before making any changes to your services.

[jays77]

It is frustrating that It's becoming more work than it is worth for a couple hours of entertainment per day.  For the prices we pay you should expect that a companies employee's would know and understand what they are selling.  

When we switched from cable to Ignite it took three days, much of the time just listening to hold music, to get everything sorted out to get what a rep, had promised.  The smoothest and least stressful part was the installation.  The tech who came to install the system was super helpful and pleasant..  He installed the system, showed us the basics of how to  use it and said if we had any problem to give him a call.  

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