Loyalty - Discrimination

[Jaguarz]

Why is it new customers have better offers.
35+ year customer
$90 plan with 20 gigs
Only able to offer plans in your account
Not able to have plans available to new customers
Would this not be discrimination?
Should they not update our old plans to give us the perks we are paying for them or reduce our charges, nope of course not
After the rogers outage they cared for a few months
Time for everyone to reevaluate what they are paying for.
No loyalty retention
Transfer my lines to someone else and transfer them back the next day and get the discount
Just cousins themselves more work if you ask me
Truly frustrating

**Added Labels**

[Jaguarz]

Posted to X

[RogersMaude]

Good day @Jaguarz,

Welcome to the Rogers Community and thank you for sharing your feedback with us.

We'd like to see what we could offer you in terms of price plan, as we do value your business and loyalty.

Did you get your concerns addressed through X?

If you would like us to take a deeper look into this, please send us a message to @CommunityHelps, as we'll need to discuss privately to have a look at your account.

To know how our private messaging works, click here. 

We'll be happy to further assist you, if need be. Thanks!

RogersMaude

[LordDrakkon]

According to MobikeSyrup. There is another price increase coming before March Break for international roaming rates.
https://mobilesyrup.com/2025/02/21/rogers-fido-to-raise-u-s-and-international-roaming-rates-before-m...

[Jaguarz]

No I did not and will be moving my service to another provider this week.