Looking for a better deal with Rogers Customer Retention

[prabhatvarsha]

Happy New Year
We have been with Rogers since 2002. We have home internet and cable, home phone plus 3 mobile lines. We'd like to drop the home phone, and could transfer a 4th mobile line from Bell if Rogers Customer Retention were offered. Bell is currently offering us 80/month on the internet/cable and 50/month for each mobile phone with lots of data available (more than we need).  If you can beat this please give us a call/email.

THanks

***Edited Labels***

[RogersYasmine]

Greetings @prabhatvarsha and happy new year to you as well! 🙂

Thanks so much for being part of the Rogers family, we are so happy to have you as our customer! In regards to cancelling your home phone line, you would need to get in touch with our Loyalty team to make that particular request. They can also review offers and promos with you at that time. 👍 

To reach the Loyalty team, you may call in to 1-888-764-3771 during regular business hours, and ask to be transferred over. You can also try reaching out via our Live Chat service as well. Please click here and tap the appropriate link under the 'Chat with us' section to get started. 

I'm confident that we'll be able to find you an option that meets your needs. 🙂

Thank you,

RogersYasmine

[deechan]

There is no more customer  Loyalty team according to this number 1-888-764-3771, your team said there is no customer Loyalty.... been with you for over 30 years and you can't match the deal we got form other providers.

also i was offer a plan on Rogers under my offers and i accepted the plan but my plan never changed and i have screenshot of it after it was confirmed and you guys can't even honor that...... thanks but no thanks for 30 plus years of loyalty to rogers. i will be leaving you and canceling my service and our internet service too. 

[RogersZia]

Hi @deechan,

Welcome to the Community!

We truly do appreciate your long time association with us. I understand that you're looking to match a competitive offer however we can only work with what's available on your account. 

If you can please send us a private message @CommunityHelps we will be happy to review your account and explore available options for you. You can check out this blog to learn more about how to send us a PM. 

Please let us know if you still require assistance with this!

RogersZia

[Marc_R_B]

Hey deechan,

The same happened with me. I chatted online with Gaargi who offered me a great offer, then I lost connection with the chat, when I re-entered another chat Abhay and then called spoke with Lakshmi, the offer Gaargi presented was no longer on my account this happened within hours. Not sure why an offer needs to be on my account to be offered. I have 2 coworkers who have amazing plans with Rogers, and I'm paying double for less gigs, but I'm told I have the best plan available. I just sent my coworkers plan details to a different provider, in the process of switching.

Keep searching, great plans with other companies are available.