@blobby wrote:
Rogers just added $12 to my monthly bill for Internet & phone. No warning, not even on your next bill it is back dated to the current. Not even mentioned in an email and we get plenty of those from Rogers selling things -unacceptable!
You should have been notified of those changes on the last few bills that you received. Internet went up $7/month and Home Phone went up by $5.
Rogers also informed prospective customers of those changes on rogers.com , and the price hikes have also been reported in the press and on Canadian tech sites/blogs: https://www.iphoneincanada.ca/2025/01/13/rogers-price-hikes-coming-on-april-fools-day-but-its-no-jok...
Greetings @Opi1 ,
Welcome to our community forums and thanks for sharing your experience! 🙂
Wow, 25 years is a long time!! We are genuinely sad to see you go. 😞
With that being said, we do have an outbound team that does monitor cancelled accounts and they will sometimes reach out to customers' who have recently cancelled to find out the reason for the cancellation, and try to see how they can bring them back to Rogers again.
If you receive one of these calls and decide to return, please have them document your account with the details so you may call us directly to confirm everything before proceeding. You shouldn't have to provide them with your personal info, since they should already have your account details on hand. In full transparency, there have been a lot of scam calls these days, and so we also want to ensure that you are protected as well.
Kind regards,
RogersYasmine
Some people probably say they were never notified of the increases because they did not actually look at the PDF invoice document, only looked online on the app.
