The insurance company contracted by Rogers is utterly useless. They are unprofessional, lie and do not work at resolving any sort of issue.
I has my phone stolen on December 29, 2022. Stolen from my table while out. the venue, and the company i was with all were helping deal with the situation that night.
The following day I went into Rogers, dealt with a manager at the store (who was friendly and helpful). As he called Rogers and had my stolen phone blacklisted, I called Likewize to start my insurance claim.
First, my claim was rejected because Likewize had the wrong policy on file for me. It took 3 phone calls (totaling 3.5 hours) and numerous email to get their mistake rectified.
I was then contacted and informed my claim was accepted and my phone would be shipped.
On the day my phone was to be shipped, i received and email that my claim was denied. There was no explanation. I called to inquire, and was advised I would have to call back the following day. I was on the phone for 1.5 hours.
I called back the following day, was escalated through 4 different people, to only be told someone would call me back within 24-48 hours. No one ever called. After 4 days, I called Likewize back to follow up. After 2 hours on the phone, and reexplaining myself to two different people, I was once again told someone would call me back within 24-48 hours. Again, no one called me back.
Once I again, 4 days after my call I called Likewize back. I had to spend another 2.5 hours speaking to people to be told, ONCE AGAIN, someone would call me back. I explained that the last two times, no one ever called me back, and they assured me that this time, someone would.
Someone called me back, while I was at work (I work in a hospital) and therefore missed the call. I was left an incredibly rude and ambiguous voice message that explained nothing, and advised me to call back. This was on January 11
I called back right away, and was told I would have to call the following day and there were no managers present to speak with, and the CSR could not escalate my concerns. I called the next day, and again was told i would have to wait for someone to call me back. Again, noone ever did.
Since, January 11, 2023 I have contacted Likewize 9 times. Rogers has contacted them for me as well. I have received no call back, no information about my claim being denied, and no replacement phone.
I have spent over 26 hours dealing with this issue, and am appalled by the lack of respect, professionalism and thievery of this company.
I CANNOT believe this is the only options for phone insurance with Rogers, and feel completely scammed by this company that will not even call me back regarding a claim and service I pay for.
The ordeal is actually making think about leaving Rogers (I have been a Rogers client for almost 18 years now), since I cannot understand why they would do business with such an unprofessional and scammer company.
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