Irrelevant and personal documents request from Likewize

[anitarani362]

I am writing regarding my claim (00257AFF) filed for a lost phone under the Rogers Protection Plan. Initially, my claim was rejected. Upon escalation, I was asked to provide my travel ticket, which I submitted promptly. After three days of review, I was then asked to provide my return ticket.

I find this request for a return ticket intrusive and unnecessary. My choice of when to return to Canada is personal and irrelevant to the resolution of my claim. If the company cannot process my claim, I request clarity and transparency instead of demands for sensitive personal information.

I would like this matter escalated to the highest level. Please provide the email address of the company president or the appropriate executive contact so I can address this issue further.

Thank you for your prompt attention to this matter.

Sincerely,
Anita 

**Labels Updated**

[TwitchyPuppy]

Hi!

I don't see how a return ticket would be relevant to your claim... If it's is handled by the insurance company, that's who you have to contact. Rogers is the middleman.
You could still try here: https://www.rogers.com/contact/share-a-concern/ It's the Office of the President, maybe there is something they can do, I think it's worth a try.

Hope it helps!

[RogersCorey]

Good afternoon @anitarani362!

While I can sympathize with your desire for privacy, I can see why Likewize would think such information is relevant for their investigation into your claim if you lost your device between your departure and return dates.

Did you raise this concern with Likewize directly? This would be part of their policies, so it would be best to direct your complaints to them. 

~RogersCorey

[Arshs11]

I am extremely unhappy with how I was treated and services by Likewize. This is a scam company and I dont understand how rogers is still working with them.

They bragged me for 70 days straight asking for different different documents. I uploaded the documents I was able to get but still they are not satisfied with my documents.

Also, after 60 days, they still asked me to enable lost mode in my phone, I enabled it and sent them a screenshot confirming that it is turned on. They rejected it saying just "Lost Mode"🤡. Called them around 15 times and the service agent aren't able to open the document that I uploaded, they cannot transfer me to their asset protection team. All they say is upload the documents thst are asked.
Today, I am going to cancel my monthly insurance payment after paying for 18 months straight.
Not coming back to rogers again.