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Ignite Technical Support Live Chat - Wait Times?

KyleD22
I've Been Around

How long does it take to normally get transferred over?

 

 

 

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Re: Ignite Technical Support Live Chat - Wait Times?

-G-
Resident Expert
Resident Expert

@KyleD22 wrote:

How long does it take to normally get transferred over?


Wait times can vary, and I'm not sure what "normal" is anymore.

 

Another great technical support resource is the @CommunityHelps  team.  Simply send them a private message with a description of the problem.  This is actually my preferred support channel because I can document the problem along with any troubleshooting that I have already done, attach screen shots, etc., and the @CommunityHelps  team can usually take action to resolve the issue immediately.

 

If you just have technical questions, that may not necessarily require any action on Rogers' part, you can also post a message in the Forum.  This is a very active community and folks here are always more than happy to help in any way that they can.

Re: Ignite Technical Support Live Chat - Wait Times?

asharma2121
I've Been Around

I have been waiting for an hour and no response. 

Re: Ignite Technical Support Live Chat - Wait Times?

I've waited a total of approx. 7 hours in six unsuccessful attempts in five days to get to a Live Agent. 

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