If it makes you feel better this is the third time today I have tried to speak to a Rogers' employee - each time waited more than 2 hours. My phone died last time after being fully charged I waited so long. Just recently I got a male on the line. I could not understand him, his accent was so thick and had to have him repeat everything. I am phoning about a major mistake with their billing and finally said I wanted to speak with his supervisor. Here I am again-waiting. Rogers is supposed to provide a service, not continually frustrate the customer. If my bill is not straightened out with this call, I refuse to pay my next bill and shall contact the Ontario Ombusman. It's all about the money, not the service. Oh yes. Rogers is the only bill I pay monthly of about ten that I get a late billing fee-four days late when paid two days prior to the due date! Grrrrrrrrrrrrrr!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
